Last updated: 25 August 2026

1. About us

These terms apply to every order placed through luxinhome.com.

Store name: Lux in Home

Business name: RVG Online

Address: Van Tuijllaan 29, 5481 RA Schijndel, Netherlands

Chamber of Commerce (KvK) number: 42123100

VAT number: NL005511870B13

Email: support@luxinhome.com

Telephone: +44 7480 267612

By placing an order you agree to these terms. Please read them before you buy.

2. Who we sell to

We sell to consumers for personal and domestic use. We do not sell for resale and we do not offer trade or wholesale accounts. You must be at least 18 years old to place an order.

3. Our products

We sell home lighting and home decor products, including ceiling lights, floor lamps, clocks and cushions.

We describe each product as accurately as we can, including its dimensions and materials. Colours shown on screen may vary slightly depending on your display settings. Where a product image includes styling props, these are not included unless we state otherwise.

4. Prices and payment

All prices are shown in pounds sterling (GBP) and include applicable taxes. The total amount you will pay is displayed at checkout before you confirm your order, and you will not be charged anything beyond that total.

We accept Visa, Mastercard, Google Pay and Shop Pay. The full list of payment methods available to you is displayed at checkout. Payment is taken when you place your order, and we never add a surcharge for your choice of payment method.

Full details are set out in our Billing & Payment Terms.

We take care to display prices correctly. If we discover a pricing error after you have ordered, we will contact you before dispatch and give you the choice of continuing at the correct price or cancelling for a full refund.

5. Your order

When you place an order you will receive an automatic confirmation email. This confirms that we have received your order; it does not mean we have accepted it. The contract between us is formed when we send you a dispatch confirmation.

We may decline an order if the product is unavailable, if we have identified a pricing or description error, or if we are unable to deliver to your address. If we decline your order, we will refund you in full.

6. Delivery

Delivery times, costs and destinations are set out in our Shipping & Delivery Policy, which forms part of these terms.

Risk in the goods passes to you when they are delivered to the address you gave us.

7. Cancellation and returns

If you are a consumer, you have the right to cancel your order within 14 days of receiving it, without giving a reason. In addition, we accept returns for any reason within 30 days of delivery under our own policy, which is more generous than the legal minimum.

Full details, including how to cancel, who pays for return postage and when you will receive your refund, are set out in our Returns & Refunds Policy, which forms part of these terms.

8. Faulty or misdescribed goods

Under the Consumer Rights Act 2015, the products we supply must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a repair, a replacement or a refund.

These rights are separate from, and in addition to, the cancellation rights described in clause 7.

9. Electrical products

Our lighting products are supplied for indoor domestic use in the United Kingdom unless the product page states otherwise. Some products require installation by a qualified electrician. Where this applies, it is stated on the product page.

Please follow the installation and safety instructions supplied with the product.

10. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for losses arising from installation that has not been carried out in line with the product instructions.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited. Your statutory rights as a consumer are not affected.

11. Intellectual property

The content of our website, including text, images, logos and design, belongs to us or to our licensors. You may not copy, reproduce or use it commercially without our written permission.

12. Using our website

You agree not to use our website for any unlawful purpose, and not to introduce any virus or malicious code.

We aim to keep the website available at all times, but we may suspend or withdraw it for maintenance or for other reasons.

13. Privacy

We handle your personal information in line with our Privacy Policy.

14. Complaints

If you are unhappy with your order or with the service you have received, please email support@luxinhome.com with your order number and a description of the problem. Our complaints procedure is set out on our Contact & Business Information page.

15. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the version published at the time you placed it.

16. Governing law

These terms are governed by the laws of England and Wales, and disputes may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

Nothing in this clause removes any protection you have as a consumer under the law of the country where you live.

17. Contact us

Store Name: Lux in Home

Business Name: RVG Online

Chamber of Commerce (KvK): 42123100

VAT Number: NL005511870B13

Country of Registration: Netherlands

Business Address: Van Tuijllaan 29, 5481 RA Schijndel, Netherlands

Email: support@luxinhome.com

Phone: +44 7480 267612

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM UK time

Response Time: We aim to reply within 1 to 2 business days.