Last updated: 25 August 2026

Contact details

Store Name: Lux in Home

Business Name: RVG Online

Chamber of Commerce (KvK): 42123100

VAT Number: NL005511870B13

Country of Registration: Netherlands

Business Address: Van Tuijllaan 29, 5481 RA Schijndel, Netherlands

Email: support@luxinhome.com

Phone: +44 7480 267612

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM UK time

Response Time: We aim to reply within 1 to 2 business days.

To help us deal with your enquiry quickly, please include your order number and the email address you used at checkout.

What we sell

We sell home lighting and home decor products, including ceiling lights, floor lamps, clocks and cushions, to customers throughout the United Kingdom.

We sell to consumers only. We do not offer trade or wholesale accounts.

Payment

We accept Visa, Mastercard, Google Pay and Shop Pay. The full list of payment methods available to you is displayed at checkout. All prices are shown and charged in pounds sterling (GBP).

Tracking your order

You can follow your order at any time at luxinhome.com/apps/parcelpanel.

Your rights as a consumer

If you are a consumer in the United Kingdom, you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in our policies limits or replaces those rights.

You can read more in our Terms & Conditions and our Returns & Refunds Policy.

Complaints

If you are unhappy with your order, or with the service you have received, we want to put it right.

Please email support@luxinhome.com with your order number and a description of the problem. We will acknowledge your message within 2 business days and aim to resolve complaints within 14 days.

If we are unable to resolve the matter to your satisfaction, we will explain our final position in writing.

Our policies

• Privacy Policy
• Terms & Conditions
• Shipping & Delivery Policy
• Returns & Refunds Policy
• Billing & Payment Terms