Last updated: 25 August 2026

Your legal right to cancel

If you are a consumer in the United Kingdom, you have a legal right to cancel your order within 14 days of the day you receive it, without giving a reason. This is your statutory cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To cancel, email support@luxinhome.com with your order number and a statement that you wish to cancel. You must then return the goods to us within 14 days of telling us.

Our returns period

In addition to your statutory right, we accept returns for any reason within 30 days of delivery. This is our own policy and is more generous than the legal minimum.

Condition of returned items

To be accepted, returned items must be:

• unused and uninstalled
• in their original condition
• returned in their original packaging, with all fittings, fixings and accessories included
• accompanied by your order number or proof of purchase

Please note that electrical items which have been wired in or installed cannot be returned as unused. If you are unsure whether a light fitting is suitable for your space, please check the dimensions on the product page or contact us before installing it.

How to return an item

1. Email support@luxinhome.com with your order number and the reason for your return.
2. We will reply within 1 to 2 business days with return instructions and confirm the return address for your item.
3. Send the item back using a tracked service, and keep your proof of postage.
4. Email us the tracking number so that we can follow your return.

Please contact us before sending anything back. We will confirm the correct return address for your particular item, which makes sure your return arrives at the right place and is processed without delay.

Who pays for return postage

If the item is faulty, damaged or not what you ordered: we cover the cost of the return. We will either arrange collection or reimburse your reasonable return postage.

If you have changed your mind: you are responsible for the cost of returning the item to us.

Damaged, faulty or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or incorrect, email support@luxinhome.com within 48 hours of delivery and include:

• photographs of the damage or fault
• photographs of the outer packaging, inside and out
• a photograph of the delivery label

Reporting quickly allows us to make a claim with the carrier and resolve the problem faster.

If you notice a fault later than 48 hours, please still contact us. Your rights under the Consumer Rights Act 2015 last well beyond this period. This reporting window applies to claims for damage in transit, not to product faults.

Once we have reviewed your report, we will offer a replacement, a repair or a full refund, including any delivery charge you paid.

Refunds

Once we have received and inspected your return, we will email you to confirm whether your refund has been approved.

Approved refunds are issued to your original payment method within 14 days of us receiving the returned goods. Your bank or card provider may take a few additional days to show the refund on your statement.

If your refund has been approved and you have not received it after 14 days, please contact support@luxinhome.com and we will investigate.

Cancelling before dispatch

If your order has not yet been dispatched, we can usually cancel it in full. Please email us as soon as possible at support@luxinhome.com.

If your order has already been dispatched, please follow the returns process above once it arrives.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, please return your item for a refund and place a new order.

Items we cannot accept

We cannot accept returns of items that have been used, installed or altered, or that are returned incomplete or damaged after delivery.

This does not affect your rights if the item was faulty or misdescribed when you received it.

Your statutory rights

Nothing in this policy affects your legal rights as a consumer.

Contact us

If you have any questions about this policy, please email support@luxinhome.com.