Last updated: 25 August 2026

Where we deliver

We deliver to addresses throughout the United Kingdom.

Delivery cost

Delivery is free on all orders. There is no minimum order value and no surcharge for any UK address.

Delivery times

Order processing: 1 to 3 business days

Delivery: 9 to 15 business days after dispatch

Total estimated time from order to delivery: 10 to 18 business days

Delivery times are estimates. Orders placed at weekends or on public holidays are processed on the next business day.

Delays can occasionally occur during busy periods, or for reasons outside our control. If your order is significantly delayed, we will contact you.

Tracking your order

Once your order has been dispatched, we will email you a tracking number.

You can follow your order at any time at luxinhome.com/apps/parcelpanel.

If your order has not arrived

If your order has not arrived within the estimated delivery window, please email support@luxinhome.com with your order number. We will investigate with the carrier.

If your order is confirmed lost, we will send a replacement or issue a full refund.

Incorrect delivery addresses

Please check your delivery address carefully at checkout.

If a parcel is returned to us because the address was incorrect or incomplete, we will contact you and arrange redelivery at no extra cost.

Parcels that arrive damaged

If your parcel arrives visibly damaged, please photograph it before opening it where possible, and contact us within 48 hours of delivery.

The full procedure for damaged, faulty or incorrect items is set out in our Returns & Refunds Policy.

Contact us

If you have any questions about this policy, please email support@luxinhome.com.