Last updated: 25 August 2026
About these terms
These terms explain how payment works when you buy from luxinhome.com. They form part of our Terms & Conditions and should be read alongside our Returns & Refunds Policy.
Lux in Home is operated by RVG Online, Van Tuijllaan 29, 5481 RA Schijndel, Netherlands. Chamber of Commerce (KvK) number 42123100. VAT number NL005511870B13.
Accepted payment methods
We accept Visa, Mastercard, Google Pay and Shop Pay.
The full list of payment methods available to you is displayed at checkout before you confirm your order. If a method is shown at checkout, you may use it.
Currency
All prices on our website are shown and charged in pounds sterling (GBP). We do not offer any other currency.
If you pay with a card issued outside the United Kingdom, your bank or card provider may apply its own conversion rate or a foreign transaction fee. These charges come from your provider, not from us, and we have no control over them.
The price you pay
The price shown at checkout is the total amount you will pay. It includes applicable taxes and any delivery charge.
We never add a surcharge for your choice of payment method. You will not be charged a card fee, a processing fee or any similar charge on top of the total shown at checkout.
When payment is taken
Payment is taken at the time you place your order. We do not offer instalments, deferred payment or recurring billing, and we will never charge your payment method again after your order without your instruction.
Order confirmation
After you place your order you will receive an automatic confirmation email. This confirms that we have received your order and that payment has been authorised. It does not mean that we have accepted your order.
The contract between us is formed when we send you a dispatch confirmation. This is explained in full in clause 5 of our Terms & Conditions.
Payment security
Your payment is processed through our payment provider's secure systems. Your card details are entered directly into those systems and are encrypted in transit.
We never see, handle or store your full card number.
Declined or failed payments
If your payment is declined, your order will not be placed and no money will be taken.
Payments are usually declined because of a typing error in the card details, an expired card, insufficient funds, or a security check by your bank. Please check your details and try again, or use a different payment method.
If a payment continues to fail, your bank or card provider will be able to tell you why. We do not receive that information.
You may occasionally see a pending authorisation on your account for an order that did not complete. This is a temporary hold placed by your bank, not a charge by us, and it is released automatically. The time this takes is set by your bank.
Pricing errors
We take care to display prices correctly. If we discover an error in the price of an item after you have ordered, we will contact you before dispatch. You may then choose to continue at the correct price or to cancel your order for a full refund.
Refunds
Refunds are always issued to the payment method used for the original order. We cannot refund to a different card, account or method.
Approved refunds are issued within 14 days of us receiving your returned goods. Your bank or card provider may take a few additional days to show the refund on your statement.
The circumstances in which you are entitled to a refund are set out in our Returns & Refunds Policy.
Cancelling an order
If your order has not yet been dispatched, we can usually cancel it in full and refund your payment. Please email us as soon as possible.
If your order has already been dispatched, please follow the process in our Returns & Refunds Policy once it arrives.
If you do not recognise a payment
If you see a payment on your statement that you do not recognise, please contact us before raising a dispute with your bank. Most queries are resolved quickly once we identify the order.
Email support@luxinhome.com with the date, the amount, and the last four digits of the card used.
Contact us
If you have any questions about this policy, please email support@luxinhome.com.